1. Definition. We / us / our / Salamander Outdoors means Salamander Outdoors,1 Borough View Torrington North Devon EX38 7NN . You / your means the individual / company / organisation making and paying for the booking.
2. Bookings and Payments. Bookings will be confirmed on receipt of a completed booking form and a 50 % non-refundable deposit. Full payment will be required 2 weeks before the start of the course.
3. Cancellation. In the unlikely event of a course being cancelled by us, you will receive a full refund of any monies paid to us directly. We are not liable for any other losses incurred.
In the event of cancellation by you or members of your group, within 28 days of the course start date, the full course fee will be payable. If cancellation date is more than 28 days before the course start date, the full course deposit only will be payable. Course dates may be changed by arrangement, charges may apply.
For safety, we reserve the right to change or cancel a course due to weather / environmental or other conditions beyond our control. In this event we will inform you as soon as possible using the contact details provided on the booking form. In this case we will offer an alternative activity or course date.
4. Safety and Participation. Adventurous activities, by their nature, involve an element of risk, which cannot be totally eliminated. Every care is taken to ensure the safety and well-being of participants. However, adventurous activities do involve the acceptance of risk and of responsibility for the consequences of one’s actions.
Adventure sports by their nature are frequently physically demanding and require reasonable levels of fitness. By presenting on the course you are declaring yourself fit, free from injury, and able to participate in the activities booked. Bring any medical problems or issues that may affect your ability to participate in the course to the attention of Salamander Outdoors staff prior to the start of the course.
Salamander Outdoors reserves the right to exclude any client from the planned activity if their actions are thought to endanger the safety of themselves or other clients. No refunds of fees are available to anyone so excluded. Any client who acts in the contravention of the decisions or advice of the instructor or undertakes independent activities during the course will forfeit all professional protection and duty of care from the instructor.
5. Disclosure of Information and Consent. Each individual will be required to disclose to Salamander Outdoors any information regarding disability, medical treatment or conditions (including medication). Information will be used by staff to ensure the safety and maximise the enjoyment of participants, and not to exclude from activities.
Any information disclosed to Salamander Outdoors will be held in strict confidence and will not be disclosed to any third party except for emergency services in case of an incident.
Under 18’s must provide a consent form completed and signed by a parent or legal guardian prior to undertaking any activity. Without a consent form that individual will not be able to participate.
6. What’s included in the price:
Planning.
Organisation.
Resources.
Specialist equipment (if required).
Delivery of the course and instruction.
7. What is NOT included in the price:
Transport to and from course location.
It is YOUR responsibility to make your own way to the location of the course.
Pick up/drop off to/from a train station can be arranged at additional costs.
Accommodation. Or any refunds for accommodation due to course being cancelled or not running due to any over reason that is outside of our control. (We would suggest taking out travel insurance for any accommodation booking)
Personal kit and equipment.
It is YOUR responsibility to provide personal kit and equipment as stated on the kit list.
It is YOUR responsibility to look after and protect personal kit and equipment. I am NOT to be held accountable for any damage to your kit and equipment whilst on a course.
Your own personal holiday insurance to cover you for damages/accidents/travel delays etc.
Food.
8. COURSE CONTENT AND CHANGES
All course content described by Salamander Outdoors is subject to change and has been written as a general guideline to what is covered on that course. No one course is the same and course content can be changed due to either: factors beyond our control (such as weather, adverse conditions, conditions under foot, group physical fitness etc) or the participants of the course wanting to covering specific content.
Salamander Outdoors aims to deliver the best course possible for ALL participants on ALL courses.
9. GENERAL POINTS
A payment of a deposit and a completed course booking forms assumes that you, the Client, has read and accepted these terms and conditions.
The contract made is personal only to you, the client, who has made the booking.
If booking on behalf of a GROUP (2 or more people) then the contract is still personal to you, the client, who made the booking. However, ALL persons in the group must read and accept these TERMS AND CONDITIONS for the contract to be made and complete.
The contract made will END on completion of the course. Salamander Outdoors holds no responsibility for the participants return journey after completion of the course.
ALL participants MUST declare ANY medical conditions they may have and are aware of. Failure to disclose any medical conditions that may affect the running of a course and put yourself, the client, and the other participants within the group at risk, will terminate the contract. NO refund will be given.
You, the Client, is responsible for your own personal medication that is required to be administered.
It is you, the Client, who is responsible for taking out personal accident, medical and travel insurance.
Salamander Outdoors customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
Post
1 Borough View, TORRINGTON, Devon, EX38 7NN, GB
Telephone
07855960701
kevin@salamanderoutdoors.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Gender
- Pronoun preferences
- Date of birth
- Marital status
- Third party information (such as family members or other relevant parties)
- Payment details (including card or bank information for transfers and direct debits)
- Financial data (including income and expenditure)
- Transaction data (including details about payments to and from you and details of products and services you have purchased)
- Employment details (including salary, sick pay and length of service)
- Health information (such as medical records or health conditions)
- Information relating to compliments or complaints
- Video recordings
- Audio recordings (eg calls)
- Records of meetings and decisions
We also collect or use the following special category information to provide and improve products and services for clients. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Health information
We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Addresses
We also collect or use the following special category information for the operation of client or customer accounts. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Health information
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
We also collect or use the following special category information for information updates or marketing purposes. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Health information
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Identification documents
- Health and safety information
- Any other personal information required to comply with legal obligations
- Safeguarding information
We collect or use the following personal information to protect client welfare:
- Names and contact information
- Health and wellbeing information
- Emergency contact details
We also collect or use the following special category information to protect client welfare. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Addresses
- Payment details
- Account information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information to comply with legal requirements:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information to protect client welfare are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
- Directly from you
Any information given direct to Salamander Outdoors will be destroyed at the end of the course. Any information Held by any National Governing Body or the National Navigation Award Scheme has nothing to do with Salamander Outdoors. And you must check with them about their policy.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
21st February 2026